Frequently Asked Questions (FAQs) | Letter Jacket Envelopes

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Online orders ship in 5 business days or less from receipt/approval. For free UPS Ground Shipping, use discount code FSFO at checkout.

Notice

Orders/proof approvals received after 12:00 noon start production next business day.
Free UPS Ground Shipping up to $75 value, one-time use only. Use code FSFO at checkout.

CUSTOM-PRINTED ENVELOPES

Made in the United States

CUSTOM-PRINTED ENVELOPES

Made in the United States

FAQs

How do you correctly measure a window or envelope?

Always place the envelope in front of you with the flap at the top. Measure the height of the window first, then the width. The first measurement is always considered the height and the second measurement the width. This indicates whether the window is vertical or horizontal to the flap. The position of the window should be measured from the left of the envelope to the left of the window and then from the bottom of the envelope to the bottom of the window.

How do I apply my coupon code?

At the top of the checkout page, there is a link that states, “Have a coupon? Click here to enter your code” Please enter your coupon code and click the “Apply coupon” button.

How do I edit my password?

Sign into your account from the “Account” tab located on the Home page menu. Once you have obtained access to your account, click on the tab entitled “Account Details”. You can update your password and user information there.

How do I access my Saved Designs?

When designing an envelope online, you can save your design by clicking the orange “Save for later” link. The product then saves in your Account Dashboard under “Saved Designs”. If you’re not logged in, the website will ask you to log in or create an account when clicking the save button. You can access your saved designs in the website menu dropdown, or from your Account Dashboard.

What is bleed?

A bleed is a print term indicating that the ink runs off the edge of the sheet or folds over the other side of the envelope. We do offer full bleed printing – please contact customer service for pricing.

What is indicia?

Indicia are distinctive markings printed on mail, used as a substitute for stamps or cancellations.

What exactly is a booklet or open side envelope?

This style of business envelope has the opening on the long side of the envelope.

What exactly is a catalog or open-end envelope?

This style of business envelope has the opening on the short side of the envelope.

What is a security tint or inside tint?

A printed pattern or color on the inside of the envelope for added security.

What is a standard window?

A standard window must meet 4 measurement specs. The size of the window must be 1 1/8″ x 4 1/2″ and positioned 7/8″ left and 1/2″ from the bottom. If any one of these measurements is different, the window is considered to be special or custom.

What is the difference between a diagonal and a side seam?

Diagonal seams are configured with pointed or triangular flaps to create diagonal seams across the back of the envelope. Side seams are located at the side of the envelope and run nearly parallel to the side folds.

Do you offer multiple addressing services?

Yes, we can provide variable addressing. Please contact Customer Service with details, and we can discuss your specific requirements.

Are your envelopes made in the United States of America?

Most of our product line is manufactured in the USA at our main facilities in Dallas and Tulsa, or at one of our domestic satellite facilities.

Can you send me a proof before I place my order?

All Letter Jacket proofs will be emailed with a proof stamp that gives details of your order, i.e. Quantity, Print Colors, etc. The proof stamp cannot be created until an order is placed. The proof is designed as a representation of not only the artwork to be printed, but the order detail as well.
Proofs can be generated prior to placing an order for a $25 charge. You will receive an additional proof once the order is placed.

Does Letter Jacket offer terms?

We do not offer terms. Acceptable forms of payment are credit card or check.

Variable Addresses

Yes, we can print variable addresses on your envelopes.

What are your business hours?

7:00 am to 5:00 pm (CST), Monday through Thursday
7:00 am to 4:30 pm (CST), Friday

What types of artwork do you accept?

When uploading art to the Design Online page, the preferred file type is EPS, as this file type is vector art designed to scale properly. We can also accept Photoshop (.PSD) files, PDF, JPEG and PNG files. If you have Adobe Illustrator installed on your computer, you can convert an Illustrator (.AI) file to an EPS using these instructions:

  • Open the file in Adobe Illustrator
  • In the top menu bar, select File > Save As…
  • Under Format, select “Illustrator EPS (EPS)”

You can now use this EPS in the Designer when designing your envelope online.

When uploading a Completed Design, the preferred file type is Adobe Illustrator (.AI), but we can also accept Photoshop (.PSD) files, PDF, EPS, JPEG and PNG files. If you specify two or more colors for printing, you should provide vector art (either Illustrator or EPS) designed to scale properly.

What is your return policy?

Letter Jacket will accept returns of all plain orders if returned within 10 days of receiving the shipment. Refunds, minus shipping charges and a 25% restocking fee, will be credited to the customer’s credit card used to place the order within 5 business days of receipt of returned product. All returns must be received back in good condition in order to receive any applicable refund.
Letter Jacket will not accept returns on custom printed orders unless Letter Jacket made an error when producing the order (see below.)
If a shipment is refused, our carrier will return the product to Letter Jacket. The customer will be responsible for the cost of both the outbound and return shipping charges in these instances.
If you wish to return an order, have questions about our policies, or are not 100% pleased with the product received, please contact customer service at 877-280-5083 to talk to a Letter Jacket customer service team member.

What is the difference between a Booklet style and Catalog style envelope?

A booklet style envelope has the opening on the long side of the envelope, while a catalog style envelope has the opening on the short side of the envelope.

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Satisfaction guaranteed

We are positive you will love your envelopes! If you are not completely satisfied with your purchase, please contact us and we will make it right!

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Special orders

Can’t find what you need?
We can custom make it for you!

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Reordering

Review and quickly reorder envelopes
you’ve ordered in the past.

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