FAQs

Always place the envelope in front of you with the flap at the top. Measure the height of the window first, then the width. The first measurement is always considered the height and the second measurement the width. This indicates whether the window is vertical or horizontal to the flap. The position of the window should be measured from the left of the envelope to the left of the window and then from the bottom of the envelope to the bottom of the window.

At the top of the checkout page, there is a link that states, “Have a coupon? Click here to enter your code” Please enter your coupon code and click the “Apply coupon” button.

Discount codes cannot be applied once the order has been place.

Sign into your account from the “Account” tab located on the Home page menu. Once you have obtained access to your account, click on the tab entitled “Account Details”. You can update your password and user information there.

When designing an envelope online, you can save your design by clicking the orange “Save for later” link. The product then saves in your Account Dashboard under “Saved Designs”. If you’re not logged in, the website will ask you to log in or create an account when clicking the save button. You can access your saved designs in the website menu dropdown, or from your Account Dashboard.

A bleed is a print term indicating that the ink runs off the edge of the sheet or folds over the other side of the envelope. We do offer full bleed printing – please contact customer service for pricing.

Indicia are distinctive markings printed on mail, used as a substitute for stamps or cancellations.

This style of business envelope has the opening on the long side of the envelope.

This style of business envelope has the opening on the short side of the envelope.

A printed pattern or color on the inside of the envelope for added security.

A standard window must meet 4 measurement specs. The size of the window must be 1 1/8″ x 4 1/2″ and positioned 7/8″ left and 1/2″ from the bottom. If any one of these measurements is different, the window is considered to be special or custom.

Diagonal seams are configured with pointed or triangular flaps to create diagonal seams across the back of the envelope. Side seams are located at the side of the envelope and run nearly parallel to the side folds.

Yes, we can provide variable addressing. Please contact Customer Service with details, and we can discuss your specific requirements.

Most of our product line is manufactured in the USA at our main facilities in Dallas and Tulsa, or at one of our domestic satellite facilities.

All Letter Jacket proofs will be emailed with a proof stamp that gives details of your order, i.e. Quantity, Print Colors, etc. The proof stamp cannot be created until an order is placed. The proof is designed as a representation of not only the artwork to be printed, but the order detail as well.
Proofs can be generated prior to placing an order for a $35 charge. You will receive an additional proof once the order is placed.

We do not offer terms. Acceptable forms of payment are credit card or check.

Yes, we can print variable addresses on your envelopes.

7:00 am to 5:00 pm (CST), Monday through Thursday
7:00 am to 4:30 pm (CST), Friday

The preferred file type is a vector PDF, this file type is vector art designed to scale properly.

• *If you have an Illustrator (.AI) file please save as a PDF for uploading.
• *Upload a PDF of Front and PDF of Back separately (does not accept multiple page PDF)

**We Print using Pantone Uncoated Colors
1 Color Printing - all file types acceptable (PDF, EPS, png, jpg)
2 Color Printing - should be vector art for color separation
3 or 4 Color Printing - all file types acceptable (PDF, EPS, png, jpg)

We also accept:

• EPS and Photoshop (.psd), .jpg (image file), .png (image file)
  • *all image files should be High Resolution - at least 300dpi
  • *image files should not be used for 2 Color Print unless colors can be separated

The following file types must be saved as a PDF for uploading:

• .ai (Illustrator), Word, Excel, Powerpoint, .tiff
• *if you have these files please save them as a PDF for uploading

Please contact us and/or email your artwork if you have any questions: 877-280-5083 or support@letterjacketenvelopes.com

Letter Jacket will accept returns of all plain orders if returned within 10 days of receiving the shipment. Refunds, minus shipping charges and a 25% restocking fee, will be credited to the customer’s credit card used to place the order within 5 business days of receipt of returned product. All returns must be received back in good condition in order to receive any applicable refund.

Letter Jacket will not accept returns on custom printed orders unless Letter Jacket made an error when producing the order.

If a shipment is refused, our carrier will return the product to Letter Jacket. The customer will be responsible for the cost of both the outbound and return shipping charges in these instances.

Every effort will be made to obtain proof approval. If we receive no response after 90 days your order will be cancelled with a 50% administrative cancellation fee.
Orders cancelled once production has begun will incur fees for processes completed.

If you wish to return an order, have questions about our policies, or are not 100% pleased with the product received, please contact customer service at 877-280-5083 to talk to a Letter Jacket customer service team member.

A booklet style envelope has the opening on the long side of the envelope, while a catalog style envelope has the opening on the short side of the envelope.

Please allow 5–7 business days after proof approval for your order to be printed and processed for shipping.

Custom manufactured orders will take longer to make and print. An estimated turn time will be given at the time of quotation.

Shipping times depend on your location. UPS and Old Dominion quote, but do not guarantee, 1–7 business days for delivery. Most orders ship from Dallas, Texas.

Expedited UPS Shipping does not move your order to the front of the production line. It only means your order will arrive to you quicker once it has shipped.