Letter Jacket will accept returns of all plain orders if returned within 10 days of receiving the shipment. Refunds, minus shipping charges and a 25% restocking fee, will be credited to the customer’s credit card used to place the order within 5 business days of receipt of returned product. All returns must be received back in good condition in order to receive any applicable refund.
Letter Jacket will not accept returns on custom printed orders unless Letter Jacket made an error when producing the order.
If a shipment is refused our carrier will return the product to Letter Jacket. The customer will be responsible for the cost of both the outbound and return shipping charges in these instances.
Every effort will be made to obtain proof approval. If we receive no response after 90 days your order will be cancelled with a 50% administrative cancellation fee.
Orders cancelled once production has begun will incur fees for processes completed.
If you wish to return an order, have questions about our policies, or are not 100% pleased with the product received please contact customer service at 877-280-5083 to talk to a Letter Jacket customer service team member.
